Our management Team


Founder & Head Honcho 

(or so he believe’s)

A career as a business leader in both SME’s and Corporates gives a rare insight into the challenges facing all businesses, sizes, and structures. Passionate about delivering customer service excellence and manufacturing solutions to driving down customer costs.


The steady hand that keeps it all together (probably the real boss) a career responsible for customer service delivery for a major high street name. Gives I-mark one of the most experienced people, with a deep understanding of delivering customer excellence. (She also keeps us all in check)

Personal Assistant

                              Head of

Customer Excellence

Technical Manager and

Product Development


If a well-known drinks brand could “make” technicians, Rob  would “probably be the best” they would come up with. What this man doesn’t know, really isn’t worth knowing. Exceptionally adept at letting people think they provide the answers (especially the boss) and highly respected by our customer's technical teams.

 The man, who is where you are. With a career, in some of the most Heaviest Industrial & Manufacturing environments.  Phil will work relentlessly to both understand your needs today but spend equal time understanding your business objectives and challenges. He then delivers bespoke solutions that maximise your uptime, increases efficiencies and minimize costs both today and in consideration for the future.

Business Development Manager



Marketing Manager

With a degree in Business and Marketing, Alex works behind the scenes, to ensure our Customer Excellence digital journey is pain free. Alex has an uncanny knack of listening to his colleagues on the management team’s needs, completely ignoring them and delivering a solution that is far superior and much better suited to our customer needs.

The team who do all the real work

Business Development
  • Louise

  • Chrissy

  • Emma

  • Jade

  • Michal

  • Steve

Inhouse Repairs
Field Service Support

  • John

  • Paul

  • Peter

  • Phil